FAQ & Error Guide

Email Issues (SPF/DKIM/DMARC)

What is SPF?

SPF is a TXT record in DNS that specifies which servers are authorized to send emails on behalf of your domain. Its main goal is to prevent spoofing.

Why is SPF Important?

Without SPF, fake senders can impersonate your domain easily, leading to spam classification or blacklisting.

Common SPF Errors

• No SPF record at all.
• Incorrect SPF syntax.
• Multiple SPF records (only one is allowed).

How to Fix SPF Issues?

1️⃣ Access your DNS control panel.
2️⃣ Add a new TXT record like this (example for Google users):

v=spf1 include:_spf.google.com ~all

✅ After adding, wait a few hours up to 24 hours for global DNS propagation.

What is DKIM?

DKIM is a digital signature added to emails to verify their integrity and ensure they were not altered in transit.

Why is DKIM Important?

DKIM helps build trust in your emails and prevents tampering during sending. It also improves your emails’ chance of landing in the inbox.

How to Set Up DKIM?

✅ If you are using Google Workspace or Zoho:

1️⃣ Go to your email settings.
2️⃣ Copy the DKIM key provided.
3️⃣ Add a new TXT record in DNS (like: google._domainkey).


✅ If you are using cPanel or DirectAdmin:

1️⃣ Login to your control panel.
2️⃣ Choose "Email Deliverability" or "DKIM Management".
3️⃣ Enable DKIM, and the system will auto-generate DNS records.
4️⃣ Make sure records are properly saved in the DNS Zone Editor.

What is DMARC?

DMARC is a protocol that sets policies for handling emails failing SPF and DKIM checks, protecting your domain from unauthorized use.

How to Set Up DMARC?

Add a TXT record in DNS (name: _dmarc) with content like:

v=DMARC1; p=quarantine; rua=mailto:postmaster@yourdomain.com

💬 Note: The email address here is just an example; make sure to replace it with your actual email.

DNS Issues

Common DNS Problem Causes

• Missing or incorrect records.
• Mismatched nameserver settings.
• Inappropriate TTL causing delays.
• Conflicts between A and CNAME records.

How to Fix DNS Issues

✅ Check DNS settings using Gooe DNS Analyzer tools.
✅ Ensure all nameservers are properly configured.
✅ Remove conflicting records and update accurately.
✅ Use a reasonable TTL (e.g., 3600 seconds).

Blacklists (RBL)

What Are Blacklists?

Databases used to track and list IPs or domains accused of sending spam or malicious content.

How to Check if Your Domain is Blacklisted?

✅ Use Gooe RBL Checker tool to scan your domain across dozens of blacklists.
✅ Monitor delivery reports of your email.

How to Remove Blacklist Entry?

1️⃣ Identify the cause (e.g., spam sending).
2️⃣ Fix the issue (change passwords, update security).
3️⃣ Submit a delisting request to the blacklist and follow their instructions carefully.

Website Performance

Common Performance Issues

• Large uncompressed images/files.
• Weak or slow hosting.
• Many uncompressed JS/CSS files.
• No caching enabled.

How to Improve Performance

✅ Compress images before uploading.
✅ Combine and minify JS/CSS files.
✅ Use a CDN to improve browsing speed.
✅ Choose a strong, suitable hosting.